SHIPMENT

Shipment is Free of Charge for all orders above an amount fixed for your country. For all the orders under this amount, a shipping fee  will be calculated on the base of yuor shipment choices during the checkout phase.

ORDER FULFILLMENT TIME

All orders made from monday to friday within 11 AM will be prepared and picked up by courier on the same day. Orders made after 11 AM will be prepared and shipped the next working day. Times just declared are indicatives and can change in high seson or during holidays. As soon as the shipment leaves our warehouse you will be notified with a mail or Text Messageand you will be informed about the tracking number, so you can follow your shipment live.

DELIVERY TIME

Shipment in Italy - Triple delivers in 24/48 hours . These terms are indicatives and can change in holiday period or high season. In any case 3MA SNC - TripleBasket is NOT responsible for any delay caused by the courier.

Shiment in the EU - Shipment all over EU is guaranteed by BRT - DPD  in 48/72 Hours. Times are indicatives and can change for courier delay and high season traffic or national holidays periods. In any case 3MA SNC is NOT responsible for any delay caused by the courier.

Important: In order to have a quick and problem-free delivery we ask you to carefully indicate your address.  It's important to give all the details you think necessaries to the courier to deliver your goods. Please always indicate a phone number where we can contact you in case of problems. 3MA SNC - TripleBasket will be not responsible for any delay or issue caused by uncorrect address or missing details. We will be always focused on giving you the best service possible and helping solving ay issue.

RIGHT TO WITHDRAW OR RETURN THE GOODS

You can exercise your rights to withdraw or to return the goods you received within the terms of 14 days from the day you received your order. You can send us an email at shop@triplebasket.it explaining your intentions and your will to have your money back, change the goods or choose new things from our website catalogue. We suggest you to give us a call at +39332229652 in order to let us be faster and sharper handling your requests. As soon as we get in touch we will authorize you to send us back the items you do not want anymore and you can choose your own last mile carrier or let us handle this. In this case we will charge you a fee for the return shipment. On the same day we receive the items and we check them, we will promptly send your money back, usually with the same method you used for the order. Please note that the goods will be elegible for return only if they are NEW, WITH THE ORIGINAL BOX AND LABEL, NOT WASHED.

Please note that if you took advantage of the free shipping rates and you return the goods you will be charged of the amount of the original shipment. Here attached you can find a simple chart to make crystal clear who pay what in case of withdraw and returns.

In any case of doubt , give us a call or email us

via mail: shop@triplebasket.it

telefono: 0332/229652 – Responsabile ecommerce

PayPal users your return shipping costs are totally refunded!

Your order’s payment was fully proceeded via PayPal? PayPal refunds your return shipping costs. To use this service, you must:

• Activate the service on : https://www.paypal.com/uk/webapps/mpp/refunded-returns;
• Ship back the package within 30 days via Mondial Relay, la Poste or any delivery company of your choice.
• Submit your request for refund for return costs in relation to returned products within 30 calendar days of the return date of returned products in accordance with the terms and conditions of the General Conditions of Use of the Service as well as with the procedures posted by PayPal

Find all the conditions on PayPal’s website.

Payment method

Right of access 

The right of withdrawal (as defined in D.Lgs No 206/2005 (and subsequent updates)) let it us know that  TripleBasket.it trade mark of the holding 3rd SC, the intention to not hold one or more purchased articles and require their repayment or change with other article. The withdrawal shall be communicated within 14 (14) calendar days of receipt of the goods and confirmed within 48 hours.

The right of withdrawal may not be exercised in the following cases:

Purchase carried out for business and/or professional use (purchase with Iva Party).
Articles of apparel or footwear worn and/or washed or labelled or original packaging.
Any product which does not preserve the original characteristics and allocations possessed at the time of purchase (e.g. the package storage or the simple breaking of the pack).
Where the purchased goods is not intact and returned to the original package, complete in all its parts (including packaging and any documentation and ancillary endowment: manuals, cables, etc.). In order to limit damage to the original package, we therefore recommend, where possible, that it be placed in a second box, avoiding the affixing of labels or tapes directly on the original package.
Any product which has also been minimally used or has undergone alteration, tampering, breaking, abrasion or simple opening of a seal.
Where the product is damaged for other reasons than its transport.


14 DAYS TO REPENSE US

Is the size of the boss you bought? Doesn't the color of your shoe match your wardrobe? Did you just find out that the color of your gift is the most hated person who should get it? These things happen, but we at Triple expect you to be returned within 14 days of the date on the receipt. We'll replace your full purchases of tags, receipts and integral packaging, even during the sales! The modes of rendering or defective goods shall allow:

- A contexual change

- A purchase of equal value in our store.

HOW TO DO THE SURRENDER