SHIPMENT

Shipment is Free of Charge for all orders above €100. For all the orders under 100 €, an amount will be calculated on the baseof yuor shipment choices during the checkout phase. Delivery at the UPS Access Point will be cheaper than Home delivery.

ORDER FULFILLMENT TIME

All orders made from monday to friday within 11 AM will be prepared and picked up by UPS on the same day. Orders made after 11 AM will be prepared and shipped the next working day. Times just declared are indicatives and can change in high seson or during holidays. As soon as the shipment leaves our warehouse you will be notified with a mail or Text Messageand you will be informed about the tracking number, so you can follow your shipment live.

DELIVERY TIME

Shipment in Italy - You can choose between DHL and UPS Access Point - Both of them deliver in 24/48 hours . These terms are indicatives and can change in holiday period or high season. In any case 3MA SNC - TripleBasket is NOT responsible for any delay caused by the courier.

Shiment in the EU - Shipment all over EU is guaranteed by UPS ACCESS POINT or UPS Home Delivery in 48/72 Hours. Times are indicatives and can change for courier delay and high season traffic or national holidays periods. In any case 3MA SNC is NOT responsible for any delay caused by the courier.

Important: In order to have a quick and problem-free delivery we ask you to carefully indicate your addresso or the Access Point you prefer. It's important to give all the details you think necessaries to the courier to deliver your goods. Please always indicate a phone number where we can contact you in case of problems. 3MA SNC - TripleBAsket will be not responsible for any delay or ssue caused by uncorrect address or missing details. We will be always focused on giving you the best service possible and helping solving ay issue.

RIGHT TO WITHDRAW OR RETURN THE GOODS

You can exercise your rights to withdraw or to return the goods you received within the terms of 14 days from the day you received your order. You can send us an email at shop@triplebasket.it explaining your intentions and your will to have your money back, change the goods or choose new things from our website catalogue. We suggest you to give us a call at +39332229652 in order to let us be faster and sharper handling your requests. As soon as we get in touch we will authorize you to send us back the items you do not want anymore and you can choose your own last mile carrier or let us handle this. In this case we will charge you a 10€ fee for the return shipment. On the same day we receive the items and we check them, we will promptly send your money back, usually with the same method you used for the order. Please note that the goods will be elegible for return only if they are NEW, WITH THE ORIGINAL BOX AND LABEL, NOT WASHED.

Please note that if you took advantage of the free shipping rates and you return the goods you will be charged of the amount of the original shipment, 10 €. Here attached yiou can find a simple chart to make crystal clear who pay what in case of withdraw and returns.

In any case of doubt , give us a call or email us

via mail: shop@triplebasket.it

telefono: 0332/229652 – Responsabile ecommerce

Return Reason

Who pays the Fees for the return shipment

Who pays Fees for the substutution goods ( in case you choose substitution)

Non conforming product

TripleBasket

TripleBasket

Damaged product (DOA)

TripleBasket

TripleBasket

Right of Withdraw

Customer

Customer

Size or Item Change

Customer

Customer

Payment method

Security.
By Buying with  Triple, your data is absolutely safe: all the information you have provided is used
under DLGs No 196/2003, exclusively to complete the order, payment and dispatch.

The e-mail address provided during the purchase procedure shall in no case be used to
send e-mail or commercial information, unless explicit consent to the receipt of our periodic newsletter.

As for your credit card data, finally, once they are put in place, they are directly rescued
on the Bank Sella server, ensuring very high safety standards.

PAYMENT METHODS

Purchasing on triple is easy and absolutely safe.

When you carry out your orders, you can choose between the following payment methods:

Credit card

Mark (for amounts less than € 1000,00)

PAYPAL



CREDIT PAYMENT

By buying with Triple, you can pay with a secure and easy credit card, thanks to collaboration with
Bank Sella.

The payment of CREDIT is sufficient to select at the time of the order. Once the selection is done,
it only needs to click on PAGA with CREDIT CARTON at the end of the card to complete your purchase.
The safe payment page will be opened automatically with SELLA BANCA, for years, an absolute
guarantee of security in the world of online purchases.
On the payment page, you will have to indicate your credit card data.
Remember that the transaction is on a secure server, and that all the information entered
is protected by the strictest security standards.

Careful: no levies will be made from your credit card until the real availability of the product in
our warehouses has been verified. This operation will be confirmed by an e-mail message
that will confirm the availability of the product. Only then will the cost on your credit card be charged.
The ordered goods will then be dispatched within 24 hours.

The credit cards accepted to make online purchases from Triple are:

Visa;

Visa ELECTRON (thus also the Postepay card);

MasterCard.



The Triple credit card payment option is absolutely secure. The Commission has also decided
to initiate the procedure for implementing the procedure for implementing the Regulation.
This system guarantees a totally secure transaction, protected from possible inconvenience.

No charges will be made on your credit card until the actual disposal of the ordered products has
been verified.

Once you do this verification, you will receive an e-mail that will confirm your order.
Only right now will the cost of your credit card be charged.

The ordered goods will then be dispatched within 24 hours, via GLS Corriere Espresso

Postepay and rechargeable

Customers using Postepay and rechargeable cards shall verify the circuit of those services
and make payment via the Sella Bank as for the use of any credit card.

PAYMENT WITH CONTRACTS

Paying with a mark for its purchases on Triple is only possible for a expenditure of less than
EUR 1000,00. You just have to select this payment at the time of order.

The cost of the payment service marking shall be EUR 6. The amount of the marking shall be
calculated automatically once the method of payment is selected in the order-stage.

 If you chose the way you pay with your data, once you fill in your data, click on water.
You will automatically send the order request. Our employees will check the real availability
of the product at the store and send you a confirmatory e-mail.
On your order, the goods will be sent within 24 hours.
We remind you to prepare the cash you need to pay the exact amount of the order, as the courier
does not deliver any remaining. You can't pay by a bank check.

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The invoice of your order is sent automatically with the products you chose to buy from Triple.



VAT

All prices on Triple are to be considered as the IVA including.

Right of access 

The right of withdrawal (as defined in D.Lgs No 206/2005 (and subsequent updates)) let it us know that  TripleBasket.it trade mark of the holding 3rd SC, the intention to not hold one or more purchased articles and require their repayment or change with other article. The withdrawal shall be communicated within 14 (14) calendar days of receipt of the goods and confirmed within 48 hours.

The right of withdrawal may not be exercised in the following cases:

Purchase carried out for business and/or professional use (purchase with Iva Party).
Articles of apparel or footwear worn and/or washed or labelled or original packaging.
Any product which does not preserve the original characteristics and allocations possessed at the time of purchase (e.g. the package storage or the simple breaking of the pack).
Where the purchased goods is not intact and returned to the original package, complete in all its parts (including packaging and any documentation and ancillary endowment: manuals, cables, etc.). In order to limit damage to the original package, we therefore recommend, where possible, that it be placed in a second box, avoiding the affixing of labels or tapes directly on the original package.
Any product which has also been minimally used or has undergone alteration, tampering, breaking, abrasion or simple opening of a seal.
Where the product is damaged for other reasons than its transport.


14 DAYS TO REPENSE US

Is the size of the boss you bought? Doesn't the color of your shoe match your wardrobe? Did you just find out that the color of your gift is the most hated person who should get it? These things happen, but we at Triple expect you to be returned within 14 days of the date on the receipt. We'll replace your full purchases of tags, receipts and integral packaging, even during the sales! The modes of rendering or defective goods shall allow:

- A contexual change

- A purchase of equal value in our store.

HOW TO DO THE SURRENDER 

Check that:

It's not been more than 14 days

The product is new. Which is that it has not been used

The pack and the cart are intact

Just e-mail us or phone and explain the problem.

Send the goods to Triple ( this part at your expense, usually between € 4 and € 10 )

You can ask us for change in the goods ( dispatch at our expense ) or the return of the original amount.
This amount will be credited over 10 days of work.



The Resus will be sent to this address:

TRIPLEBASKET

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21100 VARESE

ITALY

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